It is my background ↓
I purchased it because Refurbished was cheaper than normal, but a broken product arrived.
It did not recognize the USB type-C cable, so it was in a state that it could not charge.
Since the defect was found on the first day, I immediately reported it to EXPANSYS.
E-mail from EXPANSYS-JP will be answered with a delay of 1 or 2 days. Because they give only e-mail of less information, the story does not progress very easily.
It took me a whole 5 days, EXPANSYS was finally told me to exchange.
However, "Because it is a Refurbish item, I will exchange it, but I do not know when the product will arrive." . .
I do not care what color the item is. I want to send it by two weeks later. But EXPANSYS can not promise me that. EXPANSYS told me that I wanted to refund me.
Friday's business hours have ended without telling me, how much refund or when to pay ...
I would like to exchange goods if possible, but ....
Is there anyone who got an exchange in such a situation?
Could you tell me how long it took time?