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Samsung Galaxy Note20 Ultra 5G Dual-SIM SM-N9860 – 지원 포럼 지금 구매 – ₩1,104,511

[Oct. 2020 update: 5G is now working] 5G not working in UAE Etisalat) [Samsung Galaxy Note20 Ultra 5G Dual-SIM SM-N9860 - 325410]

  • wael
  • Posts: 12
  • 가입날짜: 26 8월 2020

Contrary to the product information on this website, 5G is NOT working on Etisalat network. 

  • ivi.imran
  • Posts: 3
  • 가입날짜: 8 9월 2020

Someone from UAE share's a picture showing 5G is working with DU network.

https://ibb.co/1q5ZpJN

  • Derek_W Staff
  • Posts: 1454
  • 가입날짜: 30 11월 2012
  • 위치: Australia

The SM-N9860 model supports Network: 5G: n1/n41/n78/n79 4G: LTE Band 1/2/3/4/5/7/8/12/13/18/19/20/25/26/28/34/38/39/40/41 / 3G Band 1/2/5/8 / GSM: 850/900/1800/1900 MHz as listed in the technical details. Since the network compatibility is always depending on the services provided by the mobile carrier, we would strongly recommend you to check with your local telco for the network compatibility.

  • ivi.imran
  • Posts: 3
  • 가입날짜: 8 9월 2020

I'm in saudi arabia and confirm with network provider. According to Zain ksa used frequencies  are 2.6 GHz and 3.5GHz And bands are used N41 and N78. So it means 5G will work ?

  • wael
  • Posts: 12
  • 가입날짜: 26 8월 2020

Etisalat in UAE formally supports 5G bands N78 and N41. Still, 5G is not working on my device. It is not an issue with the SIM card or my data plan either.

  • NateM Staff
  • Posts: 376
  • 가입날짜: 4 7월 2011
  • 위치: Chicago

Are you able to share your APN & mobile data SIM settings? Also ensure the SIM card is in slot 1 if you have a dual-SIM device?

Please also check below:
https://www.samsung.com/ae/support/mobile-devices/discuss-in-detail-the-apn-settings-for-android-phones-using-etisalat-and-du-in-uae/

  • wael
  • Posts: 12
  • 가입날짜: 26 8월 2020

src=http://imgur.com/a/ntfmd9Xsrc=http://imgur.com/a/ntfmd9XSure, the settings are in the linked picture. I am using SIM card 1. 

  • NateM Staff
  • Posts: 376
  • 가입날짜: 4 7월 2011
  • 위치: Chicago

Hi, can you also show what the settings are when you choose the network to connect to turn off automatic network selection). 

  • wael
  • Posts: 12
  • 가입날짜: 26 8월 2020

Do you mean this: src=http://imgur.com/gallery/2mAtD4csrc=http://imgur.com/gallery/2mAtD4csrc=http://imgur.com/gallery/2mAtD4c

  • Abdulla91
  • Posts: 1
  • 가입날짜: 5 10월 2020

Hello wael, im considering getting a N9860, did you manage to get the 5G to work on Etisalat?

As per Etisalat website, the 5G bands match the ones the device supports....

Thanks

  • wael
  • Posts: 12
  • 가입날짜: 26 8월 2020

Hi. No, 5G is not working on Etisalat network. 

  • NateM Staff
  • Posts: 376
  • 가입날짜: 4 7월 2011
  • 위치: Chicago

Hello Wael,

Yes, that is the general area area, but there should be an option to turn off auto-connect, which would let you see the specific networks available in your area. Can you check and see if any 5G networks show up? I believe the steps should be

Tap Settings > Connections > Mobile networks.

Tap Network operators > Search now > OK.

Also, have you tried contacting Etisalat to ask them if they know what the issue might be?

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